Claims
No call centres, no long hold times.
When the unexpected happens, the last thing you need is the stress of navigating an insurance claim on your own. That’s where we come in.
In-house claims
Dedicated in-house insurance claims team.
At Integra Insurance Brokers, we have a dedicated in-house insurance claims team who handle the process for you from start to finish. No call centres, no long hold times, and no being passed from one department to another – just liaise with your broker, who knows your business, knows your policy, understands your situation, and is here to advocate for you.
We will guide you through every step of the process, keeping you informed and supported while we work directly with your insurer to ensure your claim is processed quickly and fairly. Our goal is simple, to take the pressure off you, while we take care of the paperwork, follow ups and negotiations.
How it works
How The Claims Process Works
Making an insurance claim through us is straightforward, taking the stress out of the situation. Here’s how it works:
01
Notify us of your claim
Contact your broker as soon as an incident occurs. We will talk through what happened and gather key details.
02
We will lodge the claim for you
Instead of you spending hours on hold with the insurer, or submitting forms online, our claims team will collate all the paperwork and lodge on your behalf.
03
We manage the process and follow ups
Our dedicated claims team handles all the communication with the insurer, providing any extra information required, and follows up regularly to keep things on track.
04
We advocate for you
If there are any delays or disputes, we step in and negotiate with the insurer to make sure your claim is handled fairly and efficiently.
05
You focus getting back to normal
Once the claim is settled, we will walk you through the outcome and make sure everything is finalised smoothly.
FAQs
Frequently asked questions
Do I contact the insurer or you first when I need to make a claim?
Always contact us first. Your broker will take your details, work with our claims team to lodge on your behalf, and manage the process from there.
What information do I need to provide when lodging a claim?
It differs for each claim, however we’ll guide you through it. Typically you’ll need: a description of what happened, the date and time of the incident, and any supporting documents (photos, receipts, police reports if applicable).
How long does the claims process take?
It depends on the type and complexity of the claim. Some claims are resolved in days, while others can take longer. Our role is to keep the process moving and update you every step of the way.
Will my premium increase if I make a claim?
Possibly – it depends on the type of claim, your policy, and your insurer’s assessment. We can discuss this with you so you know what to expect before proceeding.
What happens if my claim is denied?
If a claim is denied, we don’t just leave it there. Our team will review the decision, explain why it happened, and if appropriate, lodge an appeal or negotiate on your behalf.
Can you help me if I already lodged my claim directly with the insurer?
Yes, if we are your assigned broker, we can step in to assist. Just let us know the details and we’ll work with the insurer from that point forward.
Why is it better to go through a broker than deal with the insurer directly?
As your broker, we advocate for you – not the insurer. With extensive knowledge and expertise in insurance risks, we’ll handle the paperwork, negotiate on your behalf, and ensure your claim is settled fairly and efficiently, saving you time, stress, and confusion.
Client stories
What our clients say
“Thank you very much to the entire Integra team. You have done an outstanding job, especially considering the difficulties with the insured party having disappeared – I had nearly lost hope of recovering my loss. I truly appreciate your support and would highly recommend your services. I hope to work with you again in the future.”
Naser
“She really gets the challenges we face and goes out of her way to make things run smoothly. On top of that, Sam’s knowledge of claims is seriously impressive. She knows more about claims than any broker I work with, and her expertise is so helpful when dealing with tricky situations. And her willingness to help is always appreciated. I’m looking forward to continuing our partnership.”
Underwriter (excerpt)
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